FAQs
Get the information you need with our frequently asked questions
What services do you offer?
We offer a range of services, including facility management; maintenance and repairs, janitorial and cleaning services, security and access control, energy management, and space planning. We also offer wide range of handyman services, including plumbing, electrical work, carpentry, painting, tiling, welding and more.
What is facility management?
Facility management is the practice of coordinating and managing the maintenance, operations, and services of a building or facility.
How do you ensure facilities are clean and well-maintained?
We have a team of experienced professionals who perform regular maintenance and cleaning tasks to ensure facilities are clean and well-maintained.
How do you ensure quality of service?
We have a quality control process in place to ensure that our services meet the highest standards.
How do you ensure safety in the facilities you manage?
We have a strong commitment to safety and take steps to ensure that facilities are safe and secure for occupants.
How do you bill for your services?
We offer flexible billing options, including monthly or quarterly invoicing.
Do you offer same-day repair services?
Yes, we offer same-day repair services whenever possible. We understand the urgency of appliance breakdowns and strive to provide prompt assistance.
What types of appliances do you repair?
We repair a wide range of household appliances, including refrigerators, washing machines, dryers, dishwashers, ovens, microwaves, air conditioners, generators and more.
What kind of insurance do you have?
We have liability insurance and workers' compensation insurance to protect our clients and employees.
Do you offer emergency services?
Yes, we offer emergency services for urgent issues, such as burst pipes or electrical outages.
How do you handle emergency situations?
We have a 24/7 emergency response team that can respond quickly and effectively to emergency situations.
How quickly can you respond to an emergency?
We strive to respond to emergency calls as quickly as possible.
What brands do you service?
We service all major appliance brands, including Samsung, LG, Hisense, and many others. Our technicians are trained to handle a variety of models.
What payment methods do you accept?
We accept a variety of payment methods, including credit cards, checks, and electronic payments.
Do you guarantee your work?
Yes, we guarantee our work and stand behind the quality of our services.
Is there a warranty on your repairs?
Yes, we offer a warranty on all our repairs. The warranty duration varies depending on the type of repair, but we stand behind our work and ensure customer satisfaction.
What areas do you service?
We provide repair services across a wide range of locations. Please check our Service Areas page or contact us to confirm if we serve your area.
How do I know if my appliance is worth repairing?
We provide a professional assessment during our diagnostic visit. If the cost of repair is close to the cost of replacement, we’ll advise you on the best course of action.
Do you offer any discounts or promotions?
Yes, we periodically offer discounts and promotions. Check our Price & Promo page or contact us directly to learn about current offers.
What is your pricing structure for repairs?
Our pricing is transparent and competitive. We provide upfront pricing based on the specific appliance and issue, so there are no surprises.
How do I schedule a service?
You can schedule a service by contacting us via any of our phone lines, email, or through our online booking system. We’ll arrange a convenient time for our technician to visit your home.